Manus Launches No-Code AI Email Support Agent Builder Tutorial

Caroline Bishop
Feb 23, 2026 21:36

Manus releases 30-minute tutorial for building AI email support agents without coding, entering a market projected to hit $53.3B by 2034.

Manus has introduced a comprehensive tutorial that allows small business owners to create AI-driven customer support agents that seamlessly integrate with Gmail, all without the need for coding. According to the company, the entire setup process can be completed in just 30 minutes.

The significance of this release is heightened by the rapid growth of AI-powered customer support agents within the tech industry. Projections indicate a substantial increase in market value from $2.5 billion in 2024 to an estimated $53.3 billion by 2034, reflecting a remarkable 35.8% compound annual growth rate.

Understanding the Operational Mechanism

The Manus AI agent operates on a draft-and-approve model rather than full automation. Twice daily, the AI scans a linked Gmail inbox for support emails, consults a user-uploaded knowledge base, and drafts responses that align with the business’s tone. Human intervention is crucial, as each response requires final approval with just a single click before being sent.

This hybrid approach addresses a prominent industry concern highlighted by Gartner’s recent forecast. It predicts that by 2026, half of the companies reducing staff due to AI implementation will need to rehire by 2027, indicating that complete automation may not be as effective as initially anticipated. Customer acceptance of “partially functioning automation” remains limited, prompting vendors to lean towards augmentation rather than replacement strategies.

Evaluating Productivity Enhancement

Research conducted towards the end of 2025 suggests that AI email agents can efficiently handle approximately 80% of routine inquiries while reducing response times by half. Implementing such agents typically results in productivity gains ranging from 25% to 30%, particularly in automating research and follow-up tasks.

However, recent industry analyses emphasize that cost savings should no longer be the primary driver for adoption. The focus has shifted towards reducing cognitive workload and ensuring reliability, metrics that are more challenging to quantify but hold greater significance in terms of customer retention.

Competitive Landscape and Unique Selling Points

Manus enters a competitive market landscape with established players such as Zendesk AI Email Support, Intercom’s Fin, Yellow.ai, and various no-code platforms like Appy Pie Agents and MindStudio. While most competitors offer similar visual builders and CRM integrations with platforms like Salesforce and HubSpot, Manus sets itself apart with its “vibecoding” approach. The company has utilized its own platform to build the tutorial website, positioning the email agent as a gateway to broader automation projects such as inventory tracking and sales reporting.

Future Prospects and Market Differentiation

The draft-and-approve model presented by Manus serves as an accessible starting point for businesses cautious of fully autonomous customer communication systems. The company’s ability to differentiate itself in a competitive market that is becoming increasingly commoditized remains a critical question. For small business owners grappling with overwhelming support requests, the quick 30-minute setup time offered by Manus lowers the barrier to entry and exploration.

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